Cancellation policy

Cancellation and Refund Policy

• For cancellations after 6pm on the day prior to travel a 100% cancellation fee will apply.
• For cancellations between 12 midday and 6pm on the day prior to travel a 50% cancellation fee will apply.
• For cancellations before 12 midday on the day prior to travel no cancellation fee will apply.
• Any Environmental Management Charge collected is to be refunded.
• Any refund given will be by the same method payment was made.
• On rare occasions, services can be subject to the effect of weather or unforeseen circumstances. Should a cruise not operate for any reason passengers will be offered an alternative day of travel or a refund will be authorised.
• A change of travel date can be made to your booking without incurring any cancellation fee.

Diving & Snorkelling

Certain medical conditions and medications may preclude some people from diving. For advice contact our reservations office. Minimum age for diving is 12 years. Ocean Spirit recommends a wait of 12 hours but preferably 24 hours, if doing multiple dives, before ascending to an altitude of 300 metres or greater. Snorkelling can be a strenuous activity. Please use caution and inform our crew of any medical conditions.

Pricing

All published prices are in Australian dollars and include Goods and Services Tax and are subject to change without notice. All bookings are subject to confirmation.

Child and Family Fares: - Children 4-14 years. Children under 3 years free of charge.
Family fare: – maximum of 2 adults and 2 children of the same family. Normal fare applies for additional children. Not applicable with any other discount.

Bookings & Payment

Online - Upon receipt of your reservation request, we will contact you to confirm availability and arrange payment details. We will provide you with a printable confirmation voucher via email, detailing your date of travel, pick-up points, costs and any other relevant information.

Fields marked with * on the Reservation form must be completed before choosing "Make a Booking". We will advise you of specific reservation Terms and Conditions at the time of requesting a reservation. 

When do I make payment?

When booking online with Ocean Spirit Cruises, you have the option to pay by credit card to secure your booking immediately, or you can also choose to pay on your day of travel. In this case, payment is made directly at our reservation check-in counter inside the Reef Fleet terminal before boarding your cruise. You may pay by cash or accepted credit card.

Can I change dates?

Yes providing we have availability you are welcome to change dates. There are no fees to change dates; however you must notify us a minimum of 24 hours prior to travel.

Quotations

All quotations provided are subject to availability of services quoted and are not guaranteed until the booking is confirmed and required payment received.